Job Description

About Encore Boston Harbor

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description

Hourly Pay: $25.20 - $25.20

The Encore Boston Harbor – Casino Cage Cashier is responsible for chip, ticket, cash and check transactions in the Casino Cage. Other responsibilities include balancing various banks and cash drawers within the Cage/Credit areas, maintaining accuracy throughout all phases of the balancing process, and maintaining confidentiality of Casino Cage & Sportsbook transactions.

Cage Cashier is responsible for issuing and cashing wagering tickets, as well as making sure appropriate materials (racing forms, scratch/odds sheets, and wagering guides) are fully stocked in their designated areas.

Cage Cashier is also responsible for supporting slot machine ticket redemption transactions, other currency, check transactions within the casino cashiers cage.

Cage Cashier is also responsible for supporting all of the TRUs, JXCs, Sportsbook kiosks and ATMs machines.

JOB RESPONSIBILITIES:

• Adheres to all Encore Boston Harbor core values and property and department standards.

• Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records and reports.
• Follows all applicable internal policies, federal and state laws, rules, regulations and property-wide controls.
• Delivers and maintains a maximum level of service. 
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.

• Balances assigned bank accurately.
• Cashes chips and gaming tokens into money for guests, in a courteous, timely manner.
• Cashes issue and cash wagering tickets for guests, in a courteous, timely manner.
• Cashes personal checks and travelers checks for currency.
• Redeems foreign currency, computing accurate exchange rates for the various currencies received.
• Processes markers buy-back transactions, providing quality service to each guest.
• Follows proper procedures pertaining to the sale and payout of tickets.
• Assists other cashiers as needed.
• Performs Front Window, Rolling Cage, VIP Cage, Team Member Bank, Chip Bank and/or Main Bank functions and duties.
• Redeem slot machine payout tickets, TITO, vouchers for cash, or cash equivalent.
• Performs patron account transactions (i.e., safekeeping, front money deposits, and withdrawals).
• Cheque cashing, cheque / marker issuance / redemptions and consolidations.
• Performs credit card, EFTPOS cash advances and rolling chip exchanges.
• Balances float and bring it back to the impress amount at completion of the shift.
• Prepares table fills and receives table credits.
• Handles chip transfers between front windows, chip banks and Main Bank.
• Maintains accurate and legible balance sheets.
• Works with safety as a priority and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain a Gaming Level license issued by the Massachusetts Gaming Commission.

Education and/or Experience:

High school degree or equivalent required. Casino or cash handling experience preferred.

Computer skills and knowledge of Microsoft Office, a plus.

Outstanding organizational and interpersonal skills, as well as excellent attention to detail.

Minimum 1 year Sports Book writing experience is preferred but not required.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Ability to decipher various reports and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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