About the Role
Role: Full time | Remote - Ohio residents
Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you're looking for.
Pay Transparency
This position starts at $13 per hour.
What to Expect
As a Work at Home Customer Service Advisor at Morley, you'll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it.
We'll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role.
Why apply:
Full-time role with strong benefits
Flexibility with paid time off
Comprehensive training
Leadership development program available to help you grow your career
Supportive and knowledgeable team
Positive, empowering work environment
You need:
Communication skills
Listening, basic math and typing skills
High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
See Skills for Success below
Tasks:
Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries
Relay detailed information to customers, managers and clients
Initiate status reports or service recovery letters to the inquirer
Route inquiries when appropriate
Educate new and existing customers and team members on relevant policies, procedures and specific benefits
Document details of each interaction in the tracking system to maintain up to date and organized records
Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com | chat hours: 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day.
Skills for Success
Required Skills
Excellent communication skills (spoken and written; so you can clearly convey detailed information)
Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues)
Basic math skills (important for providing support surrounding payments)
Empathy, listening, organizational, quick thinking, multitasking and time management skills
Able to work in an ever-changing environment
Computer skills including Microsoft Office
Eligibility Requirements
High school diploma or equivalent
Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Typing speed of 30+ words per minute (Take a free typing test ( !) (direct link to test:
Available to work shifts within the center's hours of operation:
Monday - Friday
8 a.m. - 9 p.m. Eastern time
Possible Saturdays/Sundays from October through March
Must be able to stick to the schedule reliably, as some queues are time sensitive
Nice to Have
Experience in medical claims reimbursements or medical billing
Conversant in health insurance industry terminology
Demonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing
Knowledge of customer service techniques
Remote Work Requirements
Ohio resident
Secluded and distraction-free work environment
Required internet setup:
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable*
Wireless, 5G and satellite connections are not supported
*_ _Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length.
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video ( to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: )
Why Join Our Morley Family
At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
Benefits to Make Your Life Easier
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .
Thank you for your interest in Morley.
Notices
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: and your right to work:
Click here to view Morley's CCPA Notice for applicants in California:
Click here to view Morley's privacy policy:
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