Overall delivery excellence with focus on delivery efficiencies, customer satisfaction and employee retention resulting in business sustainability and growth. P&L management to achieve QA financial KPI and work seamlessly with sales teams for business assurance. Drive TCoE processes, best practises and continuous innovation to enable capability upgrade and expansion aligned to market trends, client asks, competitor landscape and partner solutions. Support business development with capability demonstrations, solutioning, proposal works and client discussions. Ensure structured feedback is provided to the testing teams and to ensure the work is carried out in accordance with the agreed project schedule and quality requirements. Collaborate with cross-functional teams, building relationships and achieving results without a direct reporting relationship. Develop Project Test Strategy, Test Plans, Test Approval Report. Review test deliverables developed by Test Manager cum Test Lead. Develop Daily/Weekly status report. Manage overall testing deliverables for reviews and signoff. Facilitate communication between different stakeholder teams of project / CR. Perform test management activities (e.g. assist PM for PSC update, risk mitigation action plan, manage stakeholders during testing phase, lead and arrange meetings with key stakeholders pertaining to test planning) Support getting the clarity on testing requirements. Lead defect triage meetings and classification of defects. Responsible for reporting all the applicable metrics / SLAs as per communication plan. Provide support during testing escalations. Ensure timely escalations of critical issues to the test management. Provide operational / day to day status reports to Business PM and IT PM. Interacting with IT team for resolving environment related issues and any support requirements. Attend Project Steering Committee meeting.
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