Job Description

POSITION SUMMARY:

In this role, you will be responsible for efficiently processing patient registrations, ensuring accurate and up-to-date demographic and financial data for all applicable hospital departments. Under the guidance of the Patient Access Manager/Director, your primary responsibilities will include coordinating and monitoring the daily operations of the assigned Patient Access area(s). This will involve ensuring appropriate coverage, resolving any issues that arise, and providing exceptional customer service. Compliance with policies and procedures is an essential part of this role. Can be assigned other responsibilities as needed for the department by the Patient Access Manager/Director.

KEY RESPONSIBILITIES:

• Supervises the daily operations of the department.
• Assists provide coaching and counseling to employees and assist in completing annual performance appraisals.
• Ensure employees are adhering to departmental policies and procedures by direct supervision and monitoring.
• Works with staff to address any issues or concerns from visitors, patients, and colleagues.
• Ensure compliance with company, state, and regulatory requirements to maintain accreditation and licensure.
• Reviews and evaluates related reports and audits.
• Greet and direct patients and visitors to appropriate nursing units and departments.
• Obtain, verify, and update all patient demographic and regulatory data, utilizing a variety of tools, software, and websites.
• Educate patients on financial responsibility and potential solutions.
• Obtain signatures and distribute forms including General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc.)
• Responsible for knowledge and accurate use and execution of policies and procedures, supporting tools, software, and websites.
• Responsible for knowledge and accurate use of CMS guidelines including HIPAA, EMTALA, MSP, etc.
• Works effectively with fellow co-workers and all other hospital departments.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Meets performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality, and customer service.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE & SKILLS:

• Excellent customer service and communication skills
• Ability to discuss and collect patient financial responsibility.
• Ability to work within various environments including Emergency Dept, Central Reg, Bedside Reg, etc.
• Ability to work independently, prioritize and multi-task.
• Medical terminology and/or insurance knowledge
• Ability to work successfully with a range of team members, from entry level to executive level employees.
• Bilingual; Spanish-speaking preferred.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

• Education: High School Diploma or Equivalent Required. An associate degree is preferred.
• Experience: 3-5 years of relevant experience required.

Certification/Licensure:

• Software/Hardware: Microsoft Office and/or Medical Systems (e.g., Meditech)

Must clear background and drug test required.

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