Job Description

Country: Netherlands
City:  Amsterdam
Req ID: 518341
Job Type :  Full Time
Workplace Type :  Hybrid
Seniority Level :  Associate

About CRH

We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions.

CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing c.78,500 people at c.3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe. As the essential partner for transportation and critical utility infrastructure projects, complex non-residential construction and outdoor living solutions, CRH’s unique offering of materials, products and value-added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune 500 company, CRH’s shares are listed on the NYSE and LSE.

Without you noticing our products, we are everywhere you live, work, and relax.

Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre .

Learn more about us through the following Link .

Provide expert guidance and support in the implementation, management and optimisation of the M365 Platform and associated services and applications across CRH. Collaborate with cross-functional teams to analyse business requirements and deliver technical solutions on platform services that leverage M365 and associated capabilities on a global scale across the organisation. Provide high quality operational and technical support primarily on SharePoint Online, Power Platform, Teams.

Key Tasks and Responsibilities

In this role, you will:

• Configure and manage M365 Collaboration platform (SharePoint, Forms, Power Platform, Teams) and associated services / application integrations, ensuring alignment with organisational strategy and best practices.
• Continuously evaluate and drive performance improvement and utilisation of M365 tools and services with a strong focus on integration and standardisation across the central technology services team and divisions.
• Provide third line guidance, support and technical expertise for the M365 platform and associated services and applications under the scope of the M365 platform.
• Provide advanced support for platform related issues, working closely with local IT teams to resolve complex problems.
• Work with local IT teams and under the direction of the M365 Platform Manager, fulfil level 3 and where applicable level 2 M365 requests / issues.
• Escalate incidents to 3rd parties, ensure appropriate escalation procedures and management of SLAs and follow ups as necessary.
• Based on the central technology services strategy & roadmap, assist in the development and configuration of solutions across the range of M365 platforms and services. Where required, advise local it teams and any other relevant parties using the service.
• Attend technical meetings with local IT teams / service desks and any other relevant parties to diagnose, progress incidents, support implementation of new solutions and gather user requirements to support the development of OneCRH (unified tenant). Share learnings / insights with wider CTS team to drive performance.
• Work with the M365 Platform manager, CTS team and local IT teams to enhance collaboration, user proficiency and adoption of M365 tools across the organisation.
• Work with the CTS Adoption and Governance team and Business Partners, develop and deliver training programs to optimise the utilisation of platform tools.
• Ensure that M365 platform services comply with and are up to date with CRH security and regulatory requirements. Monitor and respond to security incidents as required.
• Assist in the development, maintenance and implementation of central technology M365 platform policies and procedures, continuously evaluate and improve these processes driving consistency across the organisation.

Key Functional Competencies

You possess the following:

• Strong knowledge of Microsoft 365 technology environment and strong knowledge of infrastructure across CRH platforms and associated services and applications [within a comparable landscape to that of CRH]. Strong understanding of related security and compliance features.
• Demonstrates experience across a number of M365 services including SharePoint Online, Power Platform, Teams.
• Broad knowledge of Technology Infrastructure and operating in a Central Services environment.
• Ability to foster culture of innovation by staying updated on the latest advancements in M365 solutions.
• A highly results-orientated individual focused on achieving tangible results working as part of a global team in a hybrid (remote / on-site) environment.
• Excellent interpersonal skills and the ability to build relationships with key contacts and across divisions and teams. Ability to foster collaboration across these networks.
• Demonstrates strong troubleshooting, problem solving and decision-making skills.
• Strong verbal and written communication skills to effectively convey technical information to non-technical stakeholders.

Experience / Education

You are/have:

• At least 5 years relevant experience in managing and supporting M365 services in a large, global organisation with a strong focus on standardisation.
• Proven track record of successful M365 implementations focusing on SharePoint Online and Power Platform, strong troubleshooting skills, and experience with security and compliance in M365 environments.
• Relevant 3rd level qualification or alternatively have significant experiential knowledge to offset formal qualification.

What CRH Offers You

• A culture that values opportunity for growth, development, and internal promotion

• Highly competitive salary package

• Comprehensive secondary benefits

• Significant contribution to your pension plan

• Health and wellness programs, including an on-site gym and fitness classes

• Excellent opportunities to develop and progress with a global organization

Connect your future to CRH

We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.

Is this role not for you, but do you know someone who would love to join the team? Please let us know!

CRH finds it important that vacancies are shared to individuals that may find them interesting and/or could be suitable for the role

Please contact our recruitment team at careers@crh.com.

CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work.

Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.

We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.

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