Job Description

Front Desk Agent / Concierge

Employment Type: Full-Time or Part-Time

Position Overview

Stratton Amenities is a hospitality services company providing luxury, hotel-style front desk and concierge services for upscale apartment and condominium communities. We are currently seeking a professional and service-driven Front Desk Agent / Concierge to support luxury residential properties in the Atlanta, Georgia market.

This role is ideal for individuals with a strong hospitality background who take pride in delivering exceptional customer service, maintaining a polished front desk presence, and creating a welcoming environment for residents and guests. The Front Desk Agent / Concierge is a key representative of the property and plays an essential role in the overall resident experience.

Schedule Requirements

• Flexibility to work weekdays, evenings, weekends, and holidays as required by the property
  

• Shift availability may vary based on operational needs
  

Key Responsibilities

• Greet residents, guests, and visitors in a professional, courteous, and welcoming manner
  

• Maintain front desk operations and ensure a consistently polished lobby environment
  

• Provide high-quality customer service and respond promptly to resident inquiries and requests
  

• Answer and route phone calls using professional telephone etiquette
  

• Accurately log, track, and distribute resident packages and deliveries
  

• Monitor lobby activity and surveillance systems to support safety and security
  

• Conduct regular property walks to ensure cleanliness, organization, and presentation standards are met
  

• Coordinate professionally with vendors, contractors, and on-site management
  

• Complete daily logs, reports, and other assigned administrative tasks
  

• Perform additional duties as assigned by property management or Stratton leadership
  

Qualifications and Skills

• Minimum of two years of experience in hospitality, concierge services, front desk operations, customer service, or luxury retail
  

• Strong verbal and written communication skills
  

• Excellent interpersonal skills with a strong service mindset
  

• Ability to remain composed and make sound decisions in a fast-paced environment
  

• Organized, reliable, and detail-oriented
  

• Professional appearance and grooming standards required
  

• Ability to work independently while contributing positively to a team environment
  

Preferred Experience

• Experience in luxury residential, high-rise, hotel, or upscale service environments
  

• Proven ability to deliver consistent, elevated guest and resident experiences
  

Why Join Stratton Amenities

• Work in luxury residential communities throughout Atlanta
  

• Professional, hospitality-focused work environment
  

• Supportive leadership and clear service standards
  

• Opportunity for growth within a service-oriented organization
  

Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and are committed to maintaining a respectful, professional, and service-driven workplace.

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