Job Description
you'll be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience by providing efficient and knowledgeable support via various channels.
Here's a more detailed breakdown of the role:
Key Responsibilities:
Customer Interaction:
Answer customer inquiries about products, services, and policies via phone, email, chat, or in-person.
Listen attentively to customer concerns and needs.
Provide clear, concise, and accurate information.
Maintain a professional and courteous demeanor in all interactions.
Problem Solving and Resolution:
Identify and resolve customer issues promptly and effectively.
Investigate and troubleshoot technical problems or product issues.
Escalate complex issues to appropriate personnel when necessary.
Document customer interactions and resolutions in a CRM system.
Order Processing and Management:
Process customer orders, returns, and exchanges accurately and efficiently.
Update customer accounts and order statuses in the CRM system.
Feedback and Improvement:
Collect customer feedback to identify areas for improvement in products, services, and processes.
Participate in training and development programs to enhance skills and knowledge.
Other Duties:
May assist with other customer service tasks as needed.
Contribute to a positive and productive work environment.
Employment Type: Part-Time
Salary: $ 35.00 Per Hour
Job Tags
Hourly pay, Part time,
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