Job Description

Customer Service and Administrative Associate Location Myersville, MD :

Company Information

FTL Labs, Inc. is an environmental testing laboratory that was established in 1985. We serve Maryland, Virginia, and West Virginia with a focus on drinking water and wastewater and serve a variety of residential, commercial, and municipal clients.

We are a small but fast-growing lab just outside of Frederick, MD.

Position Summary

Primary responsibilities include customer service, project management, billing, shipping, assist with laboratory preparation, and occasional field work if desired.

• Serve as the primary point of contact to clients regarding project updates, issues, reports and scheduling
• Receive and log in samples
• Aid customers with paperwork, sample labels, bottles, etc.
• Schedule Field Technician site visits
• Proof, sign, scan and email reports to customers
• Answer phone calls - customer questions and job requests
• Update the Laboratory Management System with client and project updates
• Assist with invoicing clients and collecting payments
• Prepare bottles for shipping and ensure that samples are sent to the proper subcontractor

Qualifications

• Strong attention to detail in a fast-paced environment
• Excellent organizational skills
• 2 years of customer service or office admin experience
• Friendly first point of contact
• Ability to learn software processes quickly

Job Type: Full-time

Pay: From $18.00 per hour

Schedule:

• Day shift

Application Question(s):

• What interest you most about working at an environmental lab?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

Job Tags

Hourly pay, Full time, For subcontractor, Casual work, Work at office, Day shift,

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