Job Title: Broadband Triage Engineer
Location: Philadelphia, PA
Duration: Full Time
Job Description:
We are seeking a Broadband Triage Engineer to join our team supporting Comcast. In this role, you will be responsible for ensuring timely, high-quality software releases across multiple devices. You will manage the complete release quality and triage lifecycle, including deployment, troubleshooting, mitigation, and tool development.
Responsibilities:
Lead and support end-to-end triage and release processes for RDK broadband devices.
Troubleshoot E2E issues in broadband technologies such as WiFi/Mesh, DOCSIS, Fiber, and LTE.
Perform root cause analysis using Linux systems, networking protocols, and packet capture tools.
Collaborate with Development, Release, and QA teams on daily release activities.
Utilize AWS (S3, Athena, QuickSight) for large-scale data analysis and insights.
Enhance operational tools and design DevOps solutions to optimize performance.
Use ELK, Splunk, Grafana, Jira, Git/GitHub for monitoring, tracking, and collaboration.
Required Skills:
Strong programming skills in C/C++ and Python .
Hands-on experience with Linux systems, networking, and scripting (Bash/Python/Go) .
Experience with log analysis and monitoring tools (ELK, Splunk, Grafana).
Knowledge of SQL and/or AWS Athena.
Prior experience in a technical lead or senior engineering role is preferred.
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